At America's Service: How Your Company Can Join the Customer Service Revolution
By Karl Albrecht.
Description
From the coauthor of the business bestseller Service America! comes an essential, comprehensive, practical manual for implementing service management strategies that work. Albrecht focuses on issues and problems such as building a service culture, how to get managers to think in new ways, common mistakes and more. - from Amzon
ISBN(s)
0446393169, 9780446393164
